Supadesk
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Product release journal

Every improvement,
on the record.

A running account of what we ship to make Supadesk faster, clearer, and better at turning conversations into customers.

Shipping log35release daysAPR 2026 — JUL 2026

Latest first

The shipping timeline

Features, fixes, and refinements—documented as they landed.

  1. Release 35July 16, 2026

    July 16, 2026

    • Richer visitor context: Conversation lists now show visitor avatars, browser details, referring pages, and captured URL parameters.
    • Redesigned transcript: Rebuilt the agent conversation view with clearer message bubbles and markers while hiding internal system messages.
    • Flexible lead forms: Lead capture prompts can now supply a custom title and render consistently above the composer.
    • Upgraded lead management: Added lead avatars, search-aware CSV export, linked conversation filtering, qualification reasons, and editable lead statuses.
    • Animated navigation: Added subtle motion to sidebar icons for clearer interaction feedback.
  2. Release 34July 15, 2026

    July 15, 2026

    • GitHub sign-in: Added the option to access Supadesk with a GitHub account.
    • Collapsible navigation: The application sidebar can now be collapsed and reopened from page headers, with helpful tooltips in the compact view.
    • Clearer email identity: Supadesk emails now use a consistent sender name and address.
  3. Release 33July 14, 2026

    July 14, 2026

    • Shopify order lookup: Agents can now securely retrieve order status for customers from a connected Shopify store.
    • Shopify connection controls: Added dedicated setup, masked credentials, and a clearer connection status for Shopify actions.
    • Source-based knowledge management: Reorganized the knowledge base around sources and their documents for easier review and maintenance.
    • More reliable knowledge processing: Failed document imports and website crawls now retry automatically while account-level limits keep large jobs moving predictably.
  4. Release 32July 13, 2026

    July 13, 2026

    • Account navigation: Added an account-level sidebar and settings area alongside agent-specific tools.
    • Zapier lead automation: Accounts can now subscribe to new-lead events through Zapier REST Hooks.
    • Simpler team summaries: Each account now receives one summary email with team members copied instead of separate messages.
  5. Release 31July 12, 2026

    July 12, 2026

    • Continuous visitor sessions: Widget visitors now keep a secure, consistent identity across chat and lead-capture requests.
    • More reliable returning chats: Improved visitor session handling so conversations continue correctly across page loads.
  6. Release 30July 11, 2026

    July 11, 2026

    • JSON webhook fields: Agent webhook actions can now send nested, structured JSON values.
    • Better widget links: Links from chat responses now open in the host page and preserve referral context.
    • Twice-weekly summaries: Account activity emails now arrive every Monday and Thursday.
    • Stronger visitor isolation: Widget visitors are kept within the correct Supadesk account, even when identifiers overlap.
  7. Release 29July 7, 2026

    July 7, 2026

    • Supadesk.ai: Updated product links and addresses from supadesk.co to supadesk.ai.
  8. Release 28July 6, 2026

    July 6, 2026

    • Richer account summaries: Redesigned summary emails with per-agent activity and performance cards.
    • Feature requests: Added a direct link in the sidebar for suggesting improvements to Supadesk.
    • More dependable automations: Failed webhook actions now retry with progressively longer delays.
    • Improved lead capture: Refined agent guidance for collecting useful lead details during conversations.
  9. Release 27July 5, 2026

    July 5, 2026

    • Agent webhook actions: Agents can now send structured data to external services during a conversation, either waiting for a response or delivering it in the background.
  10. Release 26July 4, 2026

    July 4, 2026

    • Docked lead capture: Lead forms now appear above the composer and return visitors to the conversation after submission.
    • Account summaries: Owners and admins now receive regular emails with account and agent activity.
    • Guided onboarding: Added a helpful email series for newly created accounts.
    • Focused channel experience: Streamlined agent channels around the website widget and retired the email and public portal channel options.
    • Safer error handling: Conversations now recover gracefully when a model rejects malicious input.
  11. Release 25July 1, 2026

    July 1, 2026

    • Accurate subscription credits: Fixed an issue that could apply zero credits when Polar updated an existing subscription.
  12. Release 24June 26, 2026

    June 26, 2026

    • Knowledge document deletion: Documents can now be removed directly from an agent’s knowledge base.
    • Widget availability: Added an online indicator to the chat widget header.
    • Model-aware conversations: Chats now consistently use the model selected for their agent.
    • New application address: Moved the Supadesk workspace to app.supadesk.ai.
  13. Release 23June 25, 2026

    June 25, 2026

    • Plans and usage: Added plan selection, remaining credit balances, and sidebar usage meters.
    • Account limits: Plan allowances are now enforced consistently as agents process conversations.
    • Account settings: Added a central place to manage account details and access support.
    • Refreshed authentication: Updated the sign-in experience with a cleaner layout.
  14. Release 22June 23, 2026

    June 23, 2026

    • Lead capture in chat: Agents can now request visitor details with an inline lead form during widget conversations.
    • Persistent lead forms: Submitted lead forms stay completed after a refresh instead of appearing again.
    • Start a new conversation: Visitors can reset the widget and begin a fresh chat.
    • Checkout confirmation: Added a clear completion page after a successful plan purchase.
  15. Release 21June 22, 2026

    June 22, 2026

    • Google sign-in: Added the option to access Supadesk with a Google account.
  16. Release 20June 21, 2026

    June 21, 2026

    • Conversation analytics: Added a dashboard chart for tracking conversation volume over time.
  17. Release 19June 19, 2026

    June 19, 2026

    • Magic-link sign-in: Replaced password authentication with secure sign-in links delivered by email.
    • Protected authentication: Added bot protection to the sign-in flow.
  18. Release 18June 17, 2026

    June 17, 2026

    • Agent playground: Added a safe workspace for testing an agent before sharing it with visitors.
    • Sitemap knowledge sources: Agents can now learn from an entire website by importing its sitemap.
    • Faster account switching: Added an account selector and a direct way back to the accounts list.
  19. Release 17June 16, 2026

    June 16, 2026

    • Shareable agent chats: Added public portal links where anyone can start a streaming conversation with an agent.
    • Rich assistant messages: Widget responses now render Markdown for clearer links, lists, and formatted answers.
    • Improved navigation: Refreshed the application sidebar and agent channel navigation.
    • More reliable checkout: Billing customers are now associated with the user to prevent duplicate customer records across accounts.
  20. Release 16June 15, 2026

    June 15, 2026

    • Subscriptions and billing: Added Polar-powered checkout and subscription management for Supadesk plans.
  21. Release 15June 14, 2026

    June 14, 2026

    • Refined chat widget: Updated the embedded chat design with configurable window titles, welcome messages, and cleaner message presentation.
  22. Release 14June 13, 2026

    June 13, 2026

    • Multiple account support: Added account switching and sensible defaults when a new account is created.
    • Document uploads: Knowledge documents can now be uploaded from a focused modal without leaving the knowledge base.
    • More reliable live updates: Improved widget subscription stability for real-time conversations.
  23. Release 13June 12, 2026

    June 12, 2026

    • Widget customization: Added controls for the launcher title, brand color, suggested questions, allowed websites, and automatic opening behavior.
    • Safer embedding: Workspaces can restrict a widget to an approved list of website origins.
  24. Release 12June 10, 2026

    June 10, 2026

    • More reliable embeds: Improved session handling for chat widgets running inside website frames.
  25. Release 11June 9, 2026

    June 9, 2026

    • Agent configuration: Expanded the agent editor with model selection and clearer controls for instructions and behavior.
    • Channel setup: Added dedicated configuration areas for website widget and shareable portal conversations.
  26. Release 10June 8, 2026

    June 8, 2026

    • Per-agent lead inbox: Leads are now organized under the agent that captured them.
    • Agent email routing: Incoming email conversations now route to the appropriate agent and lead record.
  27. Release 09June 7, 2026

    June 7, 2026

    • Clearer knowledge management: Improved the knowledge base page with document status, source details, and pagination.
  28. Release 08June 5, 2026

    June 5, 2026

    • Embeddable live chat: Added a website widget that lets visitors start live, streaming conversations with an agent.
    • Per-agent knowledge: Each agent now has a dedicated knowledge workspace for reviewing the content it can use.
  29. Release 07June 4, 2026

    June 4, 2026

    • Self-service account creation: New users can now register and create a Supadesk account directly.
    • Agent switcher: Added fast switching between agents from the main sidebar.
    • Knowledge base management: Refreshed the knowledge interface for managing an agent’s sources and documents.
  30. Release 06June 3, 2026

    June 3, 2026

    • Agent-first workspace: Reorganized Supadesk around agents, giving each agent its own conversations, channels, and knowledge settings.
    • Channel controls: Agent channels and knowledge bases can now be enabled or disabled independently.
    • Visual refresh: Updated the application theme and core workspace styling.
  31. Release 05May 11, 2026

    May 11, 2026

    • Email lead conversations: Incoming messages can now create leads and continue as threaded, AI-assisted email conversations.
    • Account-specific routing: Added unique account email routing so new inquiries reach the correct workspace.
    • Qualification context: Leads now include a reason explaining their qualification status.
  32. Release 04May 10, 2026

    May 10, 2026

    • Lead inbox: Added a dedicated lead view with contact details, qualification status, tags, and linked conversations.
  33. Release 03May 8, 2026

    May 8, 2026

    • Bulk knowledge uploads: Added document creation, editing, and bulk import tools for building a knowledge library faster.
    • Improved chat workspace: Refreshed the conversation experience with a clearer message history and shared composer.
    • Recent conversations: Added recent chats to the dashboard for quicker follow-up.
  34. Release 02May 7, 2026

    May 7, 2026

    • Knowledge document library: Added a paginated document view for tracking the content available to the assistant.
    • Automatic knowledge processing: Documents can now be crawled and indexed in the background for use in conversations.
  35. Release 01April 28, 2026

    April 28, 2026

    • Secure account access: Added sign-in, sign-out, and password reset flows for Supadesk accounts.